The work, and what moved because of it.
Every engagement below started with a number that wasn't working. What follows is the problem as we found it, what we actually did, and what changed — including the times the honest answer was to spend less, not more.
LogisticsMargin recovery for a regional freight forwarder
Growing revenue, shrinking profit. We found the margin inside the lane data.
- Gross margin recovered
- +9.4pts
- Of the book retained through re-pricing
- 96%
Gross margin recovered
Of the book retained through re-pricing
SaaS & TechnologyPricing and retention rebuild for a B2B SaaS platform
Churn was treated as a support problem. It was an onboarding and pricing one.
- Reduction in month-four churn
- -41%
- Accounts reaching first value in 14 days
- 2.6×
Reduction in month-four churn
Accounts reaching first value in 14 days
RetailThree-store rollout for a speciality retail group
One profitable shop. A plan to open four. We opened three, and said why not the fourth.
- Sites opened — one rejected at feasibility
- 3 of 4
- Average site to opening day
- 11 wks
Sites opened — one rejected at feasibility
Average site to opening day
E-CommerceStore launch and demand engine for a DTC brand
Selling through Instagram DMs at volume. We built the store and the plumbing underneath it.
- From first session to live store
- 6 wks
- Store conversion rate at month three
- 2.9%
From first session to live store
Store conversion rate at month three
HealthcareOperations turnaround for a multi-site clinic group
Fully booked and barely profitable. The gap was in scheduling and no-shows.
- Reduction in no-show rate
- -63%
- Delivered clinical hours, same headcount
- +17%
Reduction in no-show rate
Delivered clinical hours, same headcount
ManufacturingCapacity and scaling programme for a manufacturer
A contract they couldn't fulfil, and a plant they were about to over-invest in.
- Effective capacity, existing line
- +34%
- Average changeover time
- -58%
Effective capacity, existing line
Average changeover time
Real EstateLead engine and CRM rebuild for a property developer
Plenty of leads. No follow-up. The pipeline was a spreadsheet nobody trusted.
- Median time to first contact
- -87%
- Enquiry-to-viewing conversion
- 2.4×
Median time to first contact
Enquiry-to-viewing conversion
BPO & Managed TeamsOffshore support team build-out for a services firm
Support costs rising faster than revenue, and the founders still answering tickets.
- Of tickets resolved without escalation
- 82%
- Founder hours spent on support
- -71%
Of tickets resolved without escalation
Founder hours spent on support
Client identities are withheld under confidentiality. These case studies are representative of the engagements we run and the results they produce; figures illustrate typical outcomes rather than a specific audited account. We're happy to discuss specifics, and arrange references, on a call.
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