Operations
Dialer & VoIP Services
A telephony stack that doesn't drop the call.
For sales teams and call centers, the dialer is the assembly line — when it stutters, the business stops. We design, implement, and operate dialer and VoIP infrastructure that holds up under volume, stays compliant with regional regulations, and integrates cleanly with the CRM that owns the customer record.
The patterns we see repeatedly.
- 01
Existing dialer drops calls, mis-routes, or skips the queue under load.
- 02
TCPA, GDPR, or local regulatory compliance is a known unknown.
- 03
Setting up a new region/DID range takes weeks instead of hours.
- 04
Quality assurance and call recording are inconsistent across agents.
Tangible deliverables, defensible work.
We document, we hand over, and we make sure the outputs live inside your business — not on a shelf.
Telephony architecture
Carrier strategy, SIP trunking, DID inventory, and a dialer choice that matches your volume and budget profile.
Dialer setup & tuning
Vicidial, Five9, Twilio Flex, or your preferred platform — campaigns, lists, abandonment-rate tuning, and answering-machine detection calibration.
CRM integration
Bi-directional sync with HubSpot/Salesforce/Zoho so every call is logged, scored, and surfaceable in reporting.
Compliance & QA
TCPA / regulatory posture, DNC list management, call recording with role-based access, and a QA scoring framework.
Operate & monitor
Optional managed-service: 24/7 monitoring, queue tuning, agent provisioning, and incident response.
What good looks like.
Engagements are measured by outcomes, not output. These are the kinds of results clients tell us about, often.
Connect rates and conversion rates measurably improved within 60 days.
Compliance posture documented and defensible in audits.
New agents productive on the dialer in their first day, not their first week.
Dialer-CRM integration that closes the loop between calls and revenue.
Dialer & VoIP pricing
Setup, full implementation, or managed operations — pick the tier that matches your call-center maturity. Compliance built in by default.
Carrier strategy, SIP trunking, and dialer platform setup for up to 10 agents.
- Carrier + SIP-trunking strategy
- Dialer platform configuration
- DID provisioning + number management
- Basic CRM integration
- Up to 10 agents
Complete rollout — dialer, CRM integration, compliance, QA framework, training.
- Everything in Setup
- Up to 50 agents
- Bi-directional CRM sync (HubSpot / SF / Zoho)
- TCPA / DNC compliance configuration
- Call recording + QA scoring framework
- Agent training + handover docs
Ongoing managed service — monitoring, agent provisioning, incident response.
- 24/7 monitoring + alerting
- Up to 50 seats
- Continuous queue + abandonment-rate tuning
- Agent provisioning + offboarding
- Monthly compliance + QA report
- Min. 3-month commitment
Setup + Implementation billed 50% upfront, 50% on cutover. Managed Operations billed monthly. 50+ agents priced separately. Carrier and licence costs passed through at cost.
A staged, transparent engagement.
Implementation runs 4–10 weeks; ongoing management is a monthly retainer scaled to seat count.
- 01
Discovery
One to two weeks understanding volume, geography, regulatory exposure, and the existing telephony footprint.
- 02
Build & migrate
Three to eight weeks standing up infrastructure, integrating with the CRM, and running parallel before cutover.
- 03
Operate
Optional ongoing management — agent onboarding, monitoring, and continuous tuning as campaigns evolve.
Which dialer platforms do you support?
Vicidial (open source), Five9, Twilio Flex, RingCentral Engage, GoTo Connect, and 3CX. Recommendation depends on volume and budget.
Can you also provide the agents?
Yes — through our VA Teams service. We can deliver a fully managed dialer + agent stack as one bundle.
How do you handle TCPA compliance for US dialing?
Full DNC integration, time-zone-aware dialing, manual-dial workflows for cell phones, and a documented compliance posture.
Ready when you are
Take the next step on dialer & voip services.
Tell us where you are. We'll come prepared.